Business Process Manager

Business Process Manager – National Control Center (Energy Sector)

Location: Brussels, Belgium (Schaerbeek) Work arrangement: Hybrid – minimum 3 days onsite per week Sector: Energy / Electricity Transmission / Grid Operations Department: National Control Center (NCC)

Mission Description

• Our client, a leading European electricity transmission system operator, is looking for an experienced Business Process Manager to support its National Control Center (NCC).

• The role focuses on managing and continuously improving critical operational processes related to congestion management, operational planning and real-time grid operations.

• The consultant will act as a key interface between operational teams, business stakeholders and IT product teams, ensuring that evolving market requirements, regulatory changes and digital solutions are effectively integrated into control room operations.

• The mission contributes directly to grid security, operational efficiency and the ongoing energy transition.

Key Responsibilities

• - Business Process Management

  Own, analyze, optimize and continuously improve end-to-end operational processes.

  Translate business requirements, market developments and regulatory changes into operational workflows, procedures and decision-making frameworks.

  Identify opportunities for process automation, standardization and operational efficiency.

• - Grid Security & Congestion Management

  Support grid security analysis processes across year-ahead, day-ahead and intraday planning horizons.

  Improve congestion management processes, including preventive and curative remedial actions.

  Contribute to coordinated security analysis at national and European levels.

• - Grid Forecasting & Outage Planning

  Optimize grid modeling and forecasting processes using digital twin capabilities.

  Support outage planning processes to balance maintenance activities, operational flexibility and security of supply.

  Improve the reliability and accuracy of operational forecasting.

• - Real-Time Grid Operations

  Enhance operational processes related to grid monitoring, alarm management and operational coordination.

  Support the integration of SCADA, EMS, Dynamic Security Analysis (DSA) and Wide-Area Monitoring Systems (WAMS).

  Analyze operational events and historical data to identify improvement opportunities.

• - Digital Transformation & IT Collaboration

  Gather and structure operational business requirements for digital solutions.

  Collaborate with IT product teams on solution design, backlog prioritization, development and implementation.

  Coordinate operational readiness, testing, training, go-live activities and post-implementation support.

  Ensure new tools and capabilities are successfully adopted by control room operators.

• - Stakeholder Management

  Act as a reference point for operational teams and business stakeholders.

  Facilitate communication between operations, market teams and IT.

  Support incident analysis and translate lessons learned into sustainable process improvements.

Required Profile

- Education

Master's degree in Electrical Engineering or another relevant technical discipline.

- Professional Experience

Ideally 3–5 years of experience in the energy sector, preferably supporting power system operations.

Experience in business process management, business analysis, operational planning or system engineering.

Proven experience collaborating with IT teams on digital solutions supporting operational processes.

Experience translating operational needs into functional requirements and supporting implementation activities.

- Technical Knowledge

Understanding of electricity transmission networks and power system operations.

Knowledge of grid security analysis, congestion management and operational planning.

Familiarity with SCADA/EMS environments is an advantage.

Knowledge of DSA, WAMS or digital twin technologies is an asset.

Experience with coordinated security analysis and cross-border congestion management is a strong advantage.

- Languages

Fluent English, both written and spoken.

Fluent French or Dutch, both written and spoken.

Soft Skills

Excellent analytical and problem-solving abilities.

Strong communication and stakeholder management skills.

Structured, process-oriented and conceptual thinker.

Data-driven mindset with attention to data quality and error analysis.

Customer-oriented and proactive approach.

Ability to collaborate with multidisciplinary teams.

Strong organizational skills and ability to manage competing priorities.

Practical Information

Location: Brussels (Schaerbeek), Belgium.

Remote work: Hybrid, with a minimum of 3 onsite days per week (pro rata for part-time consultants).

Work authorization: Non-EU candidates must possess valid Belgian work and residence permits.

Environment: International, technically challenging and innovation-driven.

Why Join This Mission?

Contribute to strategic projects supporting the European energy transition.

Work on business-critical electricity transmission and grid security processes.

Collaborate with experts in power systems, market operations and digital technologies.

Participate in innovative projects involving grid forecasting, congestion management and real-time operations.

Develop expertise in a dynamic, collaborative and technically advanced environment.